Goods complaints

    1. A complaint is made only by completing the complaint form available on the Store's website:
    2. The complaint of the Goods will be considered immediately, no later than 14 days from the date of submission of the relevant documents. The customer will be notified about the method of considering the complaint by e-mail or telephone.


    1. In accordance with applicable regulations, the Customer may return the Goods purchased in the Store without giving a reason. For this purpose, a statement of withdrawal from the contract of sale of the Goods should be made, referring to art. 27 of the Act of May 30, 2014 about consumer rights. Such a statement may be submitted within 14 days (in the case of shipment, the date of the postmark counts) from the date of receipt / collection of the Goods from the Supplier. In the event of withdrawal from the contract for the sale of the Goods in the above-mentioned mode, the Customer is obliged to return the Goods to the Seller within 14 days of submitting a declaration of withdrawal from the contract of sale of the Goods.
    2. In the case mentioned in point 1 of the procedure for withdrawing from the sales contract, the contract for the sale of Goods/Goods is deemed not to have been concluded.
    3. The returned goods must be factory-packaged and intact, the product packaging and its contents must not bear traces of use (scratches and damage). The direct costs associated with the return of the Goods are borne by the Customer.
    4. The consumer is not entitled to withdraw from the contract in certain situations. They are described in detail in Art. 38 ust. 1 of the Act of May 30, 2014 on consumer rights and concern, among others:
      1. contracts related to the provision of services in a situation where the entrepreneur has performed the service in its entirety with the express consent of the consumer who, prior to the commencement of the service, was informed that after the entrepreneur has completed the service, he will lose the right to withdraw from the contract;
      2. contract, the subject of which is an item manufactured according to the consumer's specifications or serving to satisfy his individual needs;
      3. contract, the subject of which are items that, after delivery to the Customer, due to their specificity, are inseparably connected with other items.
      4. contract, the subject of which is an item delivered in a sealed package, and after opening this package, it cannot be returned due to health protection or hygiene reasons, if the package was opened by the Customer after delivery of the product.
    5. The Seller returns to the Customer the amount due for the returned Goods within 14 days, counting from the date of delivery to the Seller by the Customer of the declaration of withdrawal from the contract for the sale of Goods and receipt of the returned Goods.
    6. If it is necessary to return funds for a transaction made by the customer with a payment card, the seller will refund the funds to the bank account assigned to the payment card of the Ordering Party.
    7. It may not be possible to return goods ordered at the Customer's special request.
    8. Withdrawal from the contract of sale of the Goods may be made by completing the withdrawal form from the contract of sale of the Goods available on the website:
      For each return, a withdrawal form must be completed - in paper form or as an electronic form. No refund will be sent until receipt of the form.
    9. The correcting invoice will be sent only at the customer's request and only by electronic means